Welcome to the new Customer Connect Portal! We’ve streamlined the application for faster and easier access to your information.

This site provides documentation to help you better navigate the tool. View the videos and refer to the job aids to get you up and running quickly, and if you have any questions or feedback about the Customer Connect experience, please let us know via the Customer Survey within the portal.
 

Documents

Downloadable document icon Introduction to the Customer Connect Portal

Downloadable document icon Resetting Your Password in the Customer Connect Portal

Downloadable document icon Using the Order Status tile in the Customer Connect Portal

Videos

Gray video icon Advanced Search Functionality in the Customer Connect Portal

Gray video icon Railcar Tracking in the Customer Connect Portal

Gray video icon Using the Order Status Tile

Gray video icon Customer Connect Portal Recorded Webinar