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Forte Frequently Asked Questions

Q:  How do I sign in to ForteWEB?

A: All new users will need to choose the Need to Register button located at the lower right side of the login screen to create a ForteWEB account before logging in and using the software.

 

Q:  Do I need to register for ForteWEB software if I’ve already registered for Forte desktop software?

A: Yes, ForteWEB has a separate registration system so all users will need to register for a new account before they can use ForteWEB software.

 

Q:  Can I still access my Forte desktop job files?

A: Yes, the ForteWEB File Manager includes an Import feature for opening Forte desktop files.  Clicking Import will allow users to browse to and select an existing Forte (.4te) file to import and open in ForteWEB.

 

Q: What if I have created a new job file, but I can’t move forward in the software?

A: Double check that you did add a new file and not a new folder. The icon to the left of the file/folder name can help you determine if the item in the list is a file or a folder. If you have a file selected, click the Open button in the toolbar to go to the main view and start adding members.

 

Q: How do I add a member to the job?

A: Once you’ve created a new job file, you’ll be directed to the main ForteWEB view where you can add members to the job. Click the green plus sign above the Job Tree to add members to the Job Tree. Members can now be reordered in the Job Tree using drag and drop.

 

Q: How do I delete a TEAM?

A: Teams cannot be deleted once created.  You can rename teams and change membership to repurpose them.

 

Q: What if I’m on the Product Selection tab and there aren’t any products to choose from?

A: This is an issue with cached information in your browser.  We recommend closing ForteWEB, clearing cached images and files within your browser and then restarting your browser.  This is a temporary issue for some browsers and will resolve itself. We’ve also found using an alternate browser will work during this period.

 

Q: Where is my member graphic on the screen?

A: For tabs that typically show the member graphic click the green Show button located in the upper left of the input grid.  The member graphic can now be toggled to show or hide based on user preference.

 

Q: What if I don’t see the System Vibration Control value in the Design Results grid?

A: Check that you selected an NBCC building code at the start of the job.  The building code setting can be found under the Job Settings tab once you’ve selected the job file name in the Job Tree. If you did start the job using the wrong building code, you will need to start a new job file or delete all the members in the job in order to change the building code. You can then save a default building code for all future jobs using the Save as Default button located in the upper right corner of the view.

 

Q: What if I don’t see a specific product listed under the Product Selection tab?

A1: Check that you selected the appropriate building code at the start of the job.  The building code setting can be found under the Job Settings tab once you’ve selected the job file name in the Job Tree. If you did start the job using the wrong building code, you will need to start a new job file or delete all the members in the job in order to change the building code. You can then save a default building code for all future jobs using the Save as Default button located in the upper right corner of the view.

A2: Check that the desired products are checked on in Materials Manager.  Materials Manager can be found under the User icon in the main ribbon at the top of the main view.

 

Q: How do I activate the Solutions tab and/or the Report Tab?

A1: Make sure every field in the Product Selection tab has at least one selected value before the member can be designed. This includes selection of Series, Depth, Plies, O.C. Spacing and Orientation as applicable.

A2: On the Loads Tab make sure you do not see the location input field highlighted in yellow. This would indicate the input load is placed partially or entirely off the end of the member and the load location field needs to be checked before the member can be designed.

 

Q: How do I save my job?

A: ForteWEB now saves the job automatically after each change is made. Users also have the option to download the ForteWEB file to the device by using the Download feature located in File Manager.

 

Q: What are my resources for learning how to operate ForteWEB?

A1: ForteWEB has context-specific Help within the program. Just click the Help & Support menu button on the main ribbon and then select Help from the dropdown menu and you will be directed to the help page related to the topic you are in within the software.

A2: We provide a video training series located on YouTube to walk you through creating and designing a job in ForteWEB.  To access the training videos simply click the link below and select the training video of interest.

https://www.youtube.com/playlist?list=PLFrFYLXe4Er860dZnva4pXPH1H0p3rRUq

 

Q: What if I have questions after I start using ForteWEB software?

A1: Live Chat is now built into ForteWEB. Click the Help & Support button from the main ribbon and select Live Chat from the dropdown list to start chating with a software support specialist.

A2: Software Support is available via email at software@weyerhaeuser.com or by phone at (800) 833-9491. We are available Monday thru Friday from 6:30AM to 5:30PM Mountain time to help answer any questions you may have.