greatcustomerfocus

Territory Manager Travis Perry Blends Passion for Forests With a Desire to Compete

Travis Perry is a competitor. In high school he was a wrestler, competing in an individual sport where strategy counts as much as strength, and he’s always up for a challenge — including when he decided to shift to sales after starting his career as a forester. ... Read More
January 29, 2024

New Fiber-Sourcing Website Provides Insight Into a Wood Product’s Sustainable Journey From the Forest

A new website offers the public deeper insight than ever before into what’s happening in the forests where a wood product originated in the United States. Produced by the American Wood Council and launched this April, the new site (https://awc.org/wood-sourcing/) will help Weyerhaeuser and other forest products companies bring increased transparency to our fiber supply chain and its environmental sustainability practices. ... Read More
August 11, 2023

From Mills to Ultramarathons, Jared Richardson Keeps Things Running

The list gets lengthy when Jared Richardson names the customers he and his Montana & Eastern Raw Materials team serve. Of course, it includes seven Wood Products mills in their region, which stretches from Montana to North Carolina, as his team of 32 people manages logs and by-products to keep these mills running optimally. ... Read More
April 3, 2023

Lonnie Naylor’s Sawmill Experience Gives Him an Edge in Customer Service

For 16 years, Lonnie Naylor got up before dawn to carefully navigate often-frozen highways to reach our lumber mill in Grande Prairie, Alberta, where he was an equipment operator. Today, things are a little different. Lonnie’s workspace is at home instead of at the mill precisely loading stacks of lumber, and he spends his days providing excellent customer service to our Wood Products customers as a member of the Northwest Wood Products sales team. ... Read More
March 27, 2023

Janel Landis: Problem Solver, Solution Seeker, Valued Partner, Survivor and Thriver

Her title may include the word ‘sales,’ but Janel Landis, leader of strategic pricing and sales process for Distribution, says she doesn’t really consider herself a salesperson. She prefers to think of herself as a problem solver.​​​​​​​ ... Read More
July 25, 2022